Refund policy

Changed your mind? (non-personalized products)

• You have 5 business days from delivery to return your order, no questions asked.
• Write to hola@perpetua.com.mx with your order number. We will tell you where to send it, or you can drop it off at our showroom.
• The product must be unused, complete and in its packaging. Return shipping is at your expense.
• We refund the full product price to the original payment method within 15 calendar days of receiving it.

Personalized products

Products with an engraving, name, phrase, logo or illustration are made especially for you, so they cannot be returned or exchanged for change of mind. Please check spelling, position and colors in the preview before paying. They are covered by warranty if they arrive defective or with an engraving different from what you ordered.

Arrived damaged, incomplete or wrong?

• Let us know within 5 business days of delivery, with photos of the product and the package.
• If the error or damage is ours, you choose a replacement, an exchange for another product of equal value or a full refund including shipping. We cover shipping costs.
• We resolve it within 15 calendar days.

Warranty

All our products have a 90-day warranty against manufacturing defects (binding, stitching, pages and engraving). It does not cover normal wear, knocks, moisture or misuse. To claim it, write to hola@perpetua.com.mx with your order number and photos.

Last updated: November 8, 2026. The Spanish version prevails.