FAQs

How long will my order take?

CDMX: 2 to 3 business days. Nacional: 5 to 8 business days. Nacional Express: 2 to 3 business days. These times already include personalization: personalizing your Perpetua does not affect delivery time.

How much does shipping cost?

CDMX $149, Nacional $149 and Nacional Express $179. Orders from $1,500 ship free. For now we only ship within Mexico. See all the details in our shipping policy.

How do I track my order?

When your order ships, we email you the tracking number. You can also check it at Track your order.

How do I personalize my notebook?

On personalizable products, you choose your text, font, color and graphic in the personalizer and see a preview before you pay. We engrave exactly what you type, including spelling, capital letters and accents, so please check it carefully. The preview is a simulation: the actual engraving may vary slightly in size, position and tone.

Can I engrave a logo or an illustration?

Yes. Send it in good resolution (PNG with a transparent background or a vector file). By sending it, you confirm that it is yours or that you are authorized to use it. For company or event orders, visit Custom wholesale.

Can I return or exchange a product?

Non-personalized products can be returned within 5 business days after you receive them, unused and in their packaging. Personalized products cannot be returned for a change of mind, because they are made especially for you. If something arrives damaged, incomplete or with a mistake on our part, let us know within 5 business days and we will fix it at no cost to you. Read our returns and exchanges policy.

Do my products have a warranty?

Yes, all of them come with a 90-day warranty against manufacturing defects (binding, stitching, pages and engraving). Write to us with your order number and photos.

Can I request an invoice?

Yes. Request it at Invoicing or by writing to hola@perpetua.com.mx with your order number and tax details, within the same month you made your purchase.

Do you sell wholesale?

Yes, from 10 pieces with volume discounts, personalized too. See prices and terms at Wholesale or write to us at ventas@perpetua.com.mx.

Where can I find the promotion terms?

All current promotions and their terms are at Promotions. Unless otherwise stated, discounts cannot be combined with each other.

How can I contact you?

Write to us at hola@perpetua.com.mx or on WhatsApp. All our details are at Contact.